Case Study: Successful Recovery of Outstanding Trade Debt for a F&B Wholesaler

Our client, an established food and beverage wholesaler, supplied products to a restaurant on a regular basis. Despite receiving the goods and continuing to operate its business successfully, the restaurant failed to settle the outstanding invoices, resulting in an overdue amount of RM18,466.00.

The wholesaler made numerous attempts to recover the outstanding payment through follow-up calls, messages, and direct requests. However, the restaurant owner consistently refused to make payment or provide any commitment towards settling the debt.

Based on our assessment, the restaurant's non-payment was not due to poor business performance or cash flow difficulties. The restaurant remained fully operational, with a steady flow of customers and strong business activity, indicating that it had the financial capacity to meet its payment obligations.

Upon being appointed by our client, we reviewed the relevant supporting documents and immediately initiated communication with the restaurant owner. Through our professional negotiation and debt recovery approach, we successfully engaged the debtor and facilitated constructive discussions.

Within less than two weeks from the date of our appointment, we successfully persuaded the restaurant owner to acknowledge the outstanding debt and reach an amicable settlement. The debtor agreed to settle the full outstanding amount of RM18,466.00 by issuing three separate cheques, thereby resolving the matter efficiently without the need for prolonged legal proceedings.

This case highlights the effectiveness of strategic negotiation and professional debt recovery services in achieving timely resolutions, even where repeated collection efforts by the creditor have been unsuccessful.